FAQ
Answers to the questions we hear most often. Can't find what you're looking for? Email us at lumorial.shop@gmail.com.
How long does shipping take?
Every order is sent with free tracked shipping and usually arrives within 9–18 business days: 1–3 days for processing plus 8–15 days for shipping.
Do you ship to my country?
We ship to all countries in the European Union.
What is inside the calendar?
Each calendar has 24 surprises, one behind each door. The Christmas Squishy Advent Calendar has 24 squishy toys.
Is it suitable for kids?
The calendars are recommended for ages 3 and up. They contain small parts, so they are not suitable for children under 3.
Can I return it?
Yes. You can return your order within 14 days. The details are in our refund policy.
How do I track my order?
As soon as your order ships, we email you a tracking link.